Theia Health assigns a team of nurses to each Home and Community-Based Services (HCS) provider or Intermediate Care Facilities (ICF) provider regardless of census, consisting of a Nurse Case Manager to oversee the day-to-day operations and is the point of contact for the HCS or ICF provider, triage nurses to attend to any triage calls and after hour needs, and additional telehealth nurse to provide additional support, whether remote or on-site visits.


The nursing team is responsible for implementing systems, day-to-day operations, and ensuring the overall safety and care of each client.  Regardless of the size of the Home and Community-Based Services (HCS) provider or Intermediate Care Facilities (ICF) provider, Theia Health ensures that the provider has nurses available 24/7/365.

Whether you have a system in place that you wish to continue with or utilize Theia Health’s proven systems and processes, a nurse will provide on-site monthly medication reconciliation.

Processing monthly medication cycles is an extremely important part of providing safe care to the clients we serve.  It starts with ensuring that each medication has an updated, corresponding physician order and that each medication is in fact the right medication, the right dose for the right client.  Once each medication is confirmed to be accurate, the nurse then compares the label on the blister pack or bottle and the directions on the Medication Administration Record (MAR) to ensure accuracy.

Our nurse then packages everything needed including medications, MAR, controlled drug count sheets, and in-services if needed, ready for transport to the group homes, family homes, and day habilitation programs.

Whether the client attends a routine physician visit or urgent care visit, our nurse can process physician notes, orders and recommendations 24 hours a day, seven days a week.


Processing physician consultation notes and new orders is a streamlined process.  When a client returns from a physician visit, the consultation note and order is sent to the provider’s pharmacy of choice and emailed or faxed to Theia Health.  The nurse will review the physician comments and recommendations, ensure there are no contraindications or allergies and develop the needed documents including a medication administration record and in-service.

The development of a client’s plan of care is as much of an art as it is a skill.  Accurately predicting the units needed on a client’s IPC can prevent the loss of revenue for the provider and/or prevent the need for having to add additional units on the IPC mid-year.


Theia Health understands exactly what it takes to provide care for each client and how much time it will take to provide such care.  Moreover, Theia Health’s administrative staff can help monitor units being used in real time to help the provider stay on top of the remaining units for each client we serve.

Twenty years ago, Licensed Vocational Nurses (LVN) were often the only licensed personnel on staff at many providers throughout the state.  That all change around 2008-09 when The Department of Aging and Disabilities Services, now Texas Health and Human Services Commission began enforcing the Texas Administrative Code and the Texas Board of Nursing statutes, requiring the oversight of both client care and LVNs.


Theia Health can effectively oversee and supervise the provider’s LVNs, provide safe care for the client, and allow the provider to remain compliant with state and federal regulations.  With weekly meetings, additional training, and Theia Health proprietary communication platforms, our Registered Nurse can work in tandem with the provider’s current staff.

Routine clinical chart reviews are necessary to ensure quality client care.  Let’s face it, appointments get missed and documents get misplaced often due to staff turnover and other factors out of the control of those in charge of overseeing the program.


Our experienced nurses provide routine reviews of not only the clinical records, but also staff training and delegations.

Theia Health is an extension of the provider’s team.  Unlike many other similar agencies to Theia Health, where the focus is on remote, isolated and often ineffective approaches to proving support nursing services to HCS and ICF providers, Theia Health holds routine team meetings.  Our goal is not only to provide quality care for the clients we serve, but to also provide quality support to the team we are a part of.


Theia Health Group takes an individualized approach to supporting Home and Community-Based Services (HCS) providers and Intermediate Care Facilities (ICF) providers.  With our ability to customize our services to the specific needs of each provider, there is no “one size fits all” approach to providing quality support.


We start by taking the time to understand the provider’s current situation and staffing situation.  Then, after careful analysis, we compose a carefully crafted proposal addressing the needs of the provider with alternatives that offer flexibility.  Our services can be tailored to suit today’s needs and tomorrow’s desires.


Once all of the details have been worked out, Theia Health schedules an on-site visit to review current processes and structures and formulates an approach that does not disrupt the current operations.